Mission statement

To provide the best possible care and outcome for people’s balance, tinnitus, hearing and communication, regardless of lifestyle, severity of loss, age, and budget. To do this we utilise highly ethical and superior clinical judgement, and the most advanced technology available. Our goal shall be that we are not seen as just a hearing aid dispenser; rather we detect, treat, and manage balance, tinnitus, hearing loss and communication problems as a whole on a personal and individual level.

Clarity Hearing Solutions are a fully independent locally owned and operated premium audiologist with clinics throughout Queensland.

Being full members of the Independent Audiologists Australia (formally AAAPP’s) we pride ourselves on independence of ownership from multi-national hearing aid manufacturers, national or multi-national hearing clinic companies and financial consortium’s that may have vested interests in selling their specific products or raising the value of their shares.

We pride ourselves on having the most highly skilled and trained Masters level University trained specialist clinicians. A quality hearing device is only a small portion of having a successful outcome for your hearing loss. Much more important is the clinician’s knowledge base and skill at being able to correctly diagnose the hearing loss, formulate and choose a successful treatment plan and device, set up and program the device correctly, counsel on how to get the best out of the device, fine tune and troubleshoot, and finally verify and measure the success of the fitting and treatment plan. You can buy a top of the range hearing device but unless the above is adhered to then your lifestyle investment is wasted.

Finally we pride ourselves on providing premium initial and follow-up services. No problem is too small and our friendly staff will do everything they can to make your experience with us a pleasurable one.

Our philosophy

At Clarity Hearing Solutions our philosophy is based solely upon highly ethical and clinical principles:

• When you see us we approach your balance, tinnitus and hearing needs using scientific medical based models with recommendations based upon clinical methodology and research and the strict ethical guidelines as set out by the Audiological Society of Australia (ASA) (click here for full ASA guidelines www.audiology.asn.au). Particular emphasis is placed upon ASA Code of Ethics Sections A2, A9, and A15:
  Section A2: “The welfare of the client, students, research subjects and the public must take precedence over a member’s self interest, or the interest of employers or colleagues”.
  Section A15: “Any device recommended to a client, or to another professional for a client, must not be less suitable for the client than other available devices, taking into account the likely performance of the device, features of the device, the cost of the device to the client, and the preference of the client”.
  Section A9: “A reasonable statement of prognosis relative only to audiological considerations may be made to a client, but a guarantee of any kind express or implied must not be given”.
• Our Specialist Audiologists are clinicians first and foremost who focus on using the latest clinical methods and technology to do whatever they can to improve your balance, tinnitus or hearing. They are not salesman/women with commissions, sales quotas, monthly targets, and manufacturer incentives. They are simply there to help you hear or manage your balance or tinnitus better.
• Our independence allows us to negotiate competitive prices across all brands, models and ranges, so our margins are similar regardless of whether a hearing aid is economy, mid range, high range or premium. Thus you can be assured that there is absolutely no incentive to prescribe devices other then what is needed to perfectly meet your hearing and communication requirements.
• Being independent also allows us to fit all brands and models of hearing aids and Cochlear/Middle ear Implants rather then having to try and match you to a specific brand with features that are not right for you because of manufacturing obligations. We choose the right hearing aid, Cochlear/Middle ear implants and features for you from all manufacturers, because different brands have different patented specialised features for different hearing and communication needs.
• We are based in Townsville, Mackay and Brisbane so you can drop in any time, 5 days a week to consult our friendly staff or clinicians.
• You will always be greeted by the same warm and friendly staff either on the phone or in our clinics rather than a call centre staff member based in a capital city on the other side of the country or world.

At Clarity Hearing Solutions you can rest assured that you are not just being fitted with a hearing aid or Implant, you are getting the highest skilled specialist clinicians to obtain the absolute most out of your lifestyle investment.