Telephone: a simple phone call working through a set process of questions to troubleshoot issues in attempt to resolve.
Web browser or phone/tablet applications: video face to face consultations through the use of these which supplements communication with visual cues, which is very handy if you are hard of hearing. In addition to this for some hearing aids/cochlear processors/BAHA you can download hearing aid and screen sharing software and we can then post programming devices and do adjustment, in situ hearing tests and ascertain the hearing aid function.
Remote Care Hearing aids: some hearing aids have remote care functions built into them where the hearing aids interface with an associated smart phone/tablet app. The app allows face to face video chat and for the audiologist to access and adjust the hearing aids with the Bluetooth of the smart phone/tablet. Some of these devices and applications will also allow in situ hearing tests to be done with the hearing aids as well.
What Services Are available via Telehealth?
Telehealth/Remote care hearing aid review: if you have recently been fitted with hearing aids our Audiologists will continue to provide the accompanying rehabilitation and review via telehealth or remote care (app based face time accompanying some hearing aids click here for hearing aid search list by remote care ). If your hearing aid has a remote care capability, then hearing aid adjustments can be made via this mechanism or if urgent hearing aids can be posted or dropped off for follow up accompanying adjustments. Once isolation restrictions are lifted then we can perform a complete face to face consultation.
Telehealth/Remote care hearing aid fitting (not available for HSP patients at present): for some patients if we have a recent copy of your audiogram (hearing test results) then we can order and pre-program hearing aids and post or pick up from the above clinic locations and a TeleAudiology/Remote care fitting and fine tuning can be booked to go through device use and accompanying rehabilitation. There are also Personal Sound Amplifiers (PSA) (click here for product information and pricing) which are basically pre-set “hearing aids” which can be personally matched by the wearer themselves with mild to moderate hearing loss. Once isolation restrictions are lifted then we can perform a complete face to face consultation.
Telehealth/Remote care Initial consultation: If you have not had a consultation with us yet we can still have a thorough assessment of your communication needs via telehealth/remote care. If you do not have a recent or new audiogram then we can refer you to online hearing testing web sites, smart phone/tablet applications. Between the two we should have a very good idea to get a guide on what devices and accompanying rehabilitation would be most suitable for your loss and prescribe hearing aids and perform in situ audiometry with the hearing aids (hearing test through the hearing aids) via remote care accordingly. Once social isolation restrictions are lifted then we can perform a complete face to face consultation.
